British Council Vacancy for Exam Officer

CAMEROON – EXAMS OFFICER
We are looking for a competent
professional to enhance the
impact of the British Council ’s
activities, through effective
product delivery and customer
service provision.
The British Council has an
exciting range of products and
services supported by a
respected brand. We are building
on these strengths to create a
Professional Development offer
that meets the needs of today’s
young managers and leaders in
Cameroon.
World-wide we help nearly a
million people every year
achieve their life goals by
obtaining a UK qualification. In
Cameroon we administer over
10,000 examinations on behalf
of UK EFL, professional and
academic partners and the
number is increasing every year.
We also provide English Langue
training for Teachers and young
people in Cameroon.
If successful, you will be part of
a dynamic front-line team based
in our Yaounde premises. You
will support a country-wide
effort to enhance the UK ’s
reputation as a provider of
internationally recognised
qualifications for people and
organisations across French and
English speaking Cameroon. You
will be responsible for delivering
an agreed marketing and
promotional strategy and will
assist in evaluating its
implementation. Meeting and
exceeding customer
expectations will be important
to your success and to ours,
through the quality of our
enquiry handling, the day-to-
day management of customer
and partner relationships and
the provision of excellent
customer service at all events
and in all projects.
You should have a record of
achievement. Good team
working skills are essential, as
well as the ability to question
and understand the real
underlying needs of customers,
beyond those initially expressed.
You should also have flexible
skills to be able to apply rules or
procedures, depending on the
individual situation, to
accomplish task or activities
more effectively. Proven
customer service skills are
required, including the ability to
analyse and break down issues
into component parts. IT and
project delivery skills are a pre-
requisite. You also need
excellent English and French
language skills; excellent
communication, time
management as well as financial
management skills.
If you are attracted to the
challenge of bringing modern
customer service skills to the
field of cultural relations, for an
organisation whose brand is
recognised around the world,
we would like to hear from you.
HOW TO APPLY
Read through the job
description document.
Download and complete the
application form in English. To
help you understand and
complete the application form,
read through the ‘How to
complete the application’ and
‘Guidance for applicants’
documents to the left of this
page. Listed within the job
description document, you will
find a number of listed
‘ competencies’. Evidence against
those competencies will need to
be provided in your application
form under the ‘Evidence in
support of your application’
area. To help you understand
the competencies, we have
provided a ‘Behavioural
Competency’ and ‘Generic Skills’
dictionary to the left of this
page.
Please read all the documents
carefully before you fill in the
job application form. Completed
applications should be sent via
email to: info@britishcouncil.cm
Deadline: Saturday 20 November
2010. Please quote reference
number CMR/01/10 in the
subject field.
Applications received after the
deadline will not be considered.
Only candidates shortlisted for
interview will be contacted. We
do not accept CV ’s, handwritten
applications or expressions of
interest. If you have applied for
a job at the British Council
within the past 12 months,
please do not submit an
application for this position.